Customer Support Specialist (Korean language)

Customer Support · Kyiv, Kyiv province
Department Customer Support
Employment Type Full-Time
Minimum Experience Mid-level

Skills we look for:

— Fluent English and Korean (advanced level) is a MUST;
— Knowledge of Windows/Mac Operating System + experience in optimization OS’s work;
— Previous experience of working as a customer support specialist;
— Interest in photography;
— Excellent communication skills;
— High level of personal responsibility.

 

Would be a plus:

— Photographer portfolio;
— Experience working with Photoshop and Lightroom.

 

Your daily tasks will be:

— Handle and resolve all customers’ complaints and requests (via emails and social media channels);
— Answer technical and billing questions;
— Analyse and assess customers’ needs;
— Deliver information about benefits of the products to turn potential customers into paid ones;
— Develop the knowledge base (FAQ, etc.);
— Translate advertising materials if necessary.

 

What do we offer:

— Possibility to work with true professionals and simply amazing people;
— Possibility to work on a one-of-a-kind photo editor — Luminar, which runs on Artificial Intelligence and makes editing fun and simple for everyone;
— Flexible schedule; working day can start at 8am or at 11am. Also every month you will have certain amount of days for remote work;
— 21 days of paid vacation per year;
— Medical insurance and 21 day of paid sick leaves;
— Ample working space is located on Podil, and is equipped with everything you might need for productive and comfortable work;
— Team buildings and cool corporate parties.

 

Thank You

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  • Location
    Kyiv, Kyiv province
  • Department
    Customer Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level